Question 1

What fees are included with the booking price?

Accepted Answer

All reservations are charged a $25 Booking Fee, as well as a $10 Parking Fee per nights booked. All online payments will have a 3.5% Credit Card Processing Fee.

Question 2

What do I need to do to book at The Dunes or Cape?

Accepted Answer

You will need to know your travel dates, how many total guests you will have during your stay, and if you have a unit preference. Book directly on our website or call us at 609-263-1912 if you need assistance.

Question 3

What is a “mini-week”?

Accepted Answer

Our convenient “mini-week” option allows you to get away but for less than a week. Check-ins are permitted any day of the week, providing flexibility for those with hectic work schedules, and there is only a two-night minimum!

Anyone wishing to stay for one night should e-mail our booking department at thedunes@shorebreakresorts.com.

Question 4

Why are the prices of each unit so different?

Accepted Answer

Pricing varies based on unit level (2nd or 3 floor), deck access, and room views.

Question 5

What time is check-in/check-out?

Accepted Answer

Check-in: 3:00pm 
Check-out: 11:00am

Keys will not be given out before 3pm. Due to cleaning schedules and turnover time, we cannot make accommodations for earlier/later checkouts during the peak season. If you are arriving between 3:00pm - 5:00pm, you can pick up your keys from Shorebreak Realty’s office located on the second floor of the Cape building. The address is 8515 Landis Ave, Second Floor Suite 202, Sea Isle City. Guests arriving after 5:00pm should contact us 24 hours in advance to determine where to pick up the keys after normal business hours.

Question 6

Where do I check-in?

Accepted Answer

If you are arriving between 3:00pm - 5:00pm, you can pick up your keys from Shorebreak Realty’s office located on the second floor of the Cape building. The address is 8515 Landis Ave, Second Floor Suite 202, Sea Isle City. Guests arriving after 5:00pm should contact us at least 24 hours before check-in to arrange separate directions for late check-ins at thedunes@shorebreakresorts.com.

Question 7

How do I check-out?

Accepted Answer

Key cards can be dropped off in the labelled white boxes located in the elevator foyers in each building. The boxes are on the second and third floors at The Dunes, and the first floors at The Cape.

Question 8

Can I check- in earlier?

Accepted Answer

Due to turnover time and cleaning protocols, we cannot make accommodations for earlier/later checkouts during the Peak Season. Check-in time is strictly enforced.

Question 9

Can I have a late check-out?

Accepted Answer

Due to turnover time and cleaning protocols, we cannot make accommodations for earlier/later checkouts during the Peak Season. Check-out time is strictly enforced. ​​​​​​​

Question 10

Are pets allowed?

Accepted Answer

With the exception of Service Animals, pets are NOT permitted at any of our properties at Shorebreak Resorts. ​​​​​​​

Question 11

Is there parking?

Accepted Answer

Yes, each bedroom has a designated parking space. Some spots are located in the parking garage, and some are in an uncovered parking area next to the buildings. If you are a guest staying in a full three-bedroom condo at the Dunes building, you will have two stacked parking spaces in the parking garage located under the building. If you are staying in a standard room in the Dunes building, then you will have one parking space on the neighboring stone lot.

Clearance for The Dunes parking garage is 6’8”. Clearance for The Cape parking garage is 10 feet. You will receive a parking pass in your check-in packet, and you must leave the parking pass on the dashboard of your car at all times. There is a handicapped space in each garage. Street parking is free.

Question 12

Is there bike storage?

Accepted Answer

There are bike storage racks located at each building. (Locks not provided)

Question 13

Do you provide beach tags?

Accepted Answer

Unfortunately, we do not supply beach tags at this time. Beach tags may be purchased from beach taggers if you are approached by them on the beach, or at the Welcome Center located at 300 JFK Blvd. For more information, please refer to https://www.visitsicnj.com/beach-tags

Question 14

Where can I store my beach accessories?

Accepted Answer

Storage bins for beach accessories are only provided to guests utilizing a FULL CONDO or suite as they are located in the underground parking areas only. Guests staying in standard rooms will not have beach storage access.

Question 15

Is there an outside shower/place to clean up after the beach?

Accepted Answer

Dunes: Water spigots on both sides of the building; near the stone
Cape: Shower (not enclosed) in the parking garage area

Question 16

Do you provide linens and towels?

Accepted Answer

Yes, sheets and towels are provided. Each bedroom has a full set of linens, each full bathroom has 3 bath towels, 2 hand towels, 2 washcloths, each half bath gets 1 hand towel. No additional towels are replenished or provided during your stay, but guests can utilize the washer and dryer in their full condo if needed. 
Linens for the sleeper sofa can be requested prior to your check-in by emailing thedunes@shorebreakresorts.com.

Question 17

Can I get extra sheets and linens?

Accepted Answer

Extra linens (also includes 2 pillows and 1 comforter)- $25 per set 
Extra Towel set (1 bath towel, 1 hand towel, 1 wash cloth)- $10 per set 
Please email thedunes@shorebreakresorts.com to add on

Question 18

What is the cancellation policy?

Accepted Answer

Reservations of 7 or more nights will be able to cancel no later than 30 days prior to check-in date with a $50 cancellation fee, deducted from the initial deposit. 
  
Reservations less than 7 nights will be able to cancel no later than 7 days prior to check-in date with a $35 cancellation fee, deducted from the initial deposit. 
 
All cancellations MUST be in writing via email to thedunes@shorebreakresorts.com. Failure to cancel in writing in the previously mentioned deadlines will result in the initial deposit being forfeited, and no refund will be given.  
If the final 50% payment is not made or the initial card does not successfully process, we will attempt to contact the guest via phone with a final attempt through email over the course of 3 days. If contact cannot be made with the guest, the reservation will be forfeited with no refund and the unit will be made available again.

Question 19

What is the maximum occupancy of people that can be in the unit?

Accepted Answer

The maximum capacity for a full condo is 8-10 guests (including a sleeper sofa). Standard rooms sleep 2 guests each and the master suite sleeps 4 guests with a king bedroom and sleeper sofa.

Question 20

Do you have an elevator?

Accepted Answer

Yes, each building has a shared, accessible elevator. 
The elevators go to each floor, including the parking garage.

Question 21

Are the units handicap accessible?

Accepted Answer

All nine condos at The Cape building are handicap accessible.

Question 22

Do you have Wi-Fi?

Accepted Answer

Yes, please go into your network sets and choose “_____FreeWifi” depending on which building you are in. From there a page will pop up. Click “Connect” and you will be connected to the Wi-Fi in that building. 
Wi-Fi Problems: Please call the number located in the brochure of your unit.

Question 23

What is the “Bridge Pay” charge on my credit card statement?

Accepted Answer

That is the credit card processor we use. The total should match the total on your booking confirmation. 
Guests wanting to pay by check for the reservation MUST call the office to book at 609-263-1912.

Question 24

Do you accept checks?

Accepted Answer

We primarily accept credit cards for payment but can accept checks if you speak with a staff member first, and your reservation is more than 60 days aways. For reservations that are less than 60 days out- we will ONLY accept payment via credit card.

Question 25

What do I do if I lose my key?

Accepted Answer

If you lose your key, our team can assist during normal business hours. You may contact our office at 609-263-1912, email thedunes@shorebreakresorts.com, or walk into our office located on the second floor of the Cape building at 8515 Landis Ave, Suite 202.

If you lose your key after normal business hours, you can contact the emergency maintenance number you will receive upon check-in, that can be called before 11pm after the office is closed.

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