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  • What fees are included with the booking price?
    All reservations are charged a $25 Booking Fee, as well as a $10 Parking Fee per nights booked. All online payments will have a 3.5% Credit Card Processing Fee.
  • What do I need to do to book at The Dunes or Cape?
    You will need to know your travel dates, how many total guests you will have during your stay, and if you have a unit preference. Book directly on our website or call us at 609-263-1912 if you need assistance.
  • What is a “mini-week”?
    Our convenient “mini-week” option allows you to get away but for less than a week. Check-ins are permitted any day of the week, providing flexibility for those with hectic work schedules, and there is only a two-night minimum! Anyone wishing to stay for one night should e-mail our booking department at thedunes@shorebreakresorts.com.
  • Why are the prices of each unit so different?
    Pricing varies based on unit level (2nd or 3 floor), deck access, and room views.
  • What time is check-in/check-out?
    Check-in: 3:00pm Check-out: 11:00am Keys will not be given out before 3pm. Due to cleaning schedules and turnover time, we cannot make accommodations for earlier/later checkouts during the peak season. If you are arriving between 3:00pm - 5:00pm, you can pick up your keys from Shorebreak Realty’s office located on the second floor of the Cape building. The address is 8515 Landis Ave, Second Floor Suite 202, Sea Isle City. Guests arriving after 5:00pm should contact us 24 hours in advance to determine where to pick up the keys after normal business hours.
  • Where do I check-in?
    If you are arriving between 3:00pm - 5:00pm, you can pick up your keys from Shorebreak Realty’s office located on the second floor of the Cape building. The address is 8515 Landis Ave, Second Floor Suite 202, Sea Isle City. Guests arriving after 5:00pm should contact us at least 24 hours before check-in to arrange separate directions for late check-ins at thedunes@shorebreakresorts.com.
  • How do I check-out?
    Key cards can be dropped off in the labelled white boxes located in the elevator foyers in each building. The boxes are on the second and third floors at The Dunes, and the first floors at The Cape.
  • Can I check- in earlier?
    Due to turnover time and cleaning protocols, we cannot make accommodations for earlier/later checkouts during the Peak Season. Check-in time is strictly enforced.
  • Can I have a late check-out?
    Due to turnover time and cleaning protocols, we cannot make accommodations for earlier/later checkouts during the Peak Season. Check-out time is strictly enforced. ​​​​​​​
  • Are pets allowed?
    With the exception of Service Animals, pets are NOT permitted at any of our properties at Shorebreak Resorts. ​​​​​​​
  • Is there parking?
    Yes, each bedroom has a designated parking space. Some spots are located in the parking garage, and some are in an uncovered parking area next to the buildings. If you are a guest staying in a full three-bedroom condo at the Dunes building, you will have two stacked parking spaces in the parking garage located under the building. If you are staying in a standard room in the Dunes building, then you will have one parking space on the neighboring stone lot. Clearance for the garage is 6’8”.You will receive a parking pass in your check-in packet, and you must leave the parking pass on the dashboard of your car at all times. There is a handicapped space in each garage. Street parking is free.
  • Is there bike storage?
    There are bike storage racks located at each building. (Locks not provided)
  • Do you provide beach tags?
    Unfortunately, we do not supply beach tags at this time. Beach tags may be purchased from beach taggers if you are approached by them on the beach, or at the Welcome Center located at 300 JFK Blvd. For more information, please refer to https://www.visitsicnj.com/beach-tags
  • Where can I store my beach accessories?
    Storage bins for beach accessories are only provided to guests utilizing a FULL CONDO or suite as they are located in the underground parking areas only. Guests staying in standard rooms will not have beach storage access.
  • Is there an outside shower/place to clean up after the beach?
    Dunes: Water spigots on both sides of the building; near the stone Cape: Shower (not enclosed) in the parking garage area
  • Do you provide linens and towels?
    Yes, sheets and towels are provided. Each bedroom has a full set of linens, each full bathroom has 3 bath towels, 2 hand towels, 2 washcloths, each half bath gets 1 hand towel. No additional towels are replenished or provided during your stay, but guests can utilize the washer and dryer in their full condo if needed. Linens for the sleeper sofa can be requested prior to your check-in by emailing thedunes@shorebreakresorts.com.
  • Can I get extra sheets and linens?
    Extra linens (also includes 2 pillows and 1 comforter)- $25 per set Extra Towel set (1 bath towel, 1 hand towel, 1 wash cloth)- $10 per set Please email thedunes@shorebreakresorts.com to add on
  • What is the cancellation policy?
    Reservations of 7 or more nights will be able to cancel no later than 30 days prior to check-in date with a $50 cancellation fee, deducted from the initial deposit. Reservations less than 7 nights will be able to cancel no later than 7 days prior to check-in date with a $35 cancellation fee, deducted from the initial deposit. All cancellations MUST be in writing via email to thedunes@shorebreakresorts.com. Failure to cancel in writing in the previously mentioned deadlines will result in the initial deposit being forfeited, and no refund will be given. If the final 50% payment is not made or the initial card does not successfully process, we will attempt to contact the guest via phone with a final attempt through email over the course of 3 days. If contact cannot be made with the guest, the reservation will be forfeited with no refund and the unit will be made available again.
  • What is the maximum occupancy of people that can be in the unit?
    The maximum capacity for a full condo is 8-10 guests (including a sleeper sofa). Standard rooms sleep 2 guests each and the master suite sleeps 4 guests with a king bedroom and sleeper sofa.
  • Do you have an elevator?
    Yes, each building has a shared, accessible elevator. The elevators go to each floor, including the parking garage.
  • Are the units handicap accessible?
    All nine condos at The Cape building are handicap accessible.
  • Do you have Wi-Fi?
    Yes, please go into your network sets and choose “_____FreeWifi” depending on which building you are in. From there a page will pop up. Click “Connect” and you will be connected to the Wi-Fi in that building. Wi-Fi Problems: Please call the number located in the brochure of your unit.
  • What is the “Bridge Pay” charge on my credit card statement?
    That is the credit card processor we use. The total should match the total on your booking confirmation. Guests wanting to pay by check for the reservation MUST call the office to book at 609-263-1912.
  • Do you accept checks?
    We primarily accept credit cards for payment but can accept checks if you speak with a staff member first, and your reservation is more than 60 days aways. For reservations that are less than 60 days out- we will ONLY accept payment via credit card.
  • What do I do if I lose my key?
    If you lose your key, our team can assist during normal business hours. You may contact our office at 609-263-1912, email thedunes@shorebreakresorts.com, or walk into our office located on the second floor of the Cape building at 8515 Landis Ave, Suite 202. If you lose your key after normal business hours, you can contact the emergency maintenance number you will receive upon check-in, that can be called before 11pm after the office is closed.
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